Overview
The Information Technology Division (ITD) is committed to excellence and to ensuring that the business of the DC Courts is efficient and effective by providing a state-of-an-art information technology infrastructure and systems that are reliable, scalable and secure. The ITD strives to work closely with all court divisions to identify and support their information technology needs. In addition, the ITD endeavors to provide technology that streamlines processes and improves public services. The ITD maintains and provides a network and a framework for the DC Courts. Some of these services include network design and maintaining core switching and core network operating centers. The ITD is also responsible for performing administrative and technical work in design, planning, hardware and software installation, storage, backup, hardware purchasing, training, and maintenance of the Courts’ information systems. The ITD maintains email communication services, web services, and application support.
Office of the Chief Information Officer (CIO)
- Provides technology vision and roadmap to achieve short-term and long-term strategic goals
- Prepares annual Division-level operating and capital budgets, and ensures operation within them
- Establishes IT policies and IT enterprise architecture
- Oversees results-driven performance management
Program Management Office
- Manages all IT projects by using industry-best practices
IT Service Desk & Customer Services Branch
- Provides help desk call center support for all desktops, laptops equipment and peripherals
- Creates images to allow for expeditious deployment of applications to all desktops and laptops, and other equipment
- Manages IT assets
- Manages IT small purchases
Applications Development Branch
- Develops enterprise-level and division-level reports
- Develops interfaces between software applications
Business Analysis Branch
- Provides case management systems functional support
- Provides case management systems training
- Documents business requirements for new software development and process improvement projects
Courtroom Technology Branch
- Deploys IT new technology to courtrooms
- Provides support to video conferencing
- Edits, dubs, and duplicates audio and videos
- Operates and manages the Superior Court’s audio recording system for a total of 93 courtrooms and hearing rooms located in the Moultrie Building, Court Building A, and Court Building B
- Monitors courtroom proceedings
- Prepares audio for transcription
Information Security Branch
- Establishes IT Security Policies and Procedures
- Manages all IT security equipment and security applications
- Conducts internal IT security audits
Network & Telecommunication Branch
- Manages all network equipment
- Manages all servers and storages that host enterprise software applications and databases
- Provides telecommunications services
Production Support Branch
- Provides quality control and assurance before deploying software applications to production
- Provides software applications and databases production support
Server Storage Branch
- Provisions and maintains servers, centralized storage, and virtual desktop infrastructure (VDI)
- Provides messaging services